Gartner forecasts that automated sales assistants will outnumber human sellers ten to one by 2028, while fewer than 40% of sellers will say those tools made them more productive. A survey of 210 sales chiefs found 60% believe their revenue targets are driven mostly by factors they do not control. Gartner argues gains depend on fixing data, workflow and seller experience first, rather than adding more tools.

• 10x more agents than sellers by 2028
• under 40% of sellers seeing gains
• 210 CSOs surveyed, Jan-Feb 2026
• 60% say revenue outside their control