Market2026-08-21

Marriott, IHG and Wyndham have each launched search tools this year that let travellers describe what they want in plain language instead of using filters. Some run on the chains' own websites and apps, and others run as apps inside ChatGPT. Hilton's version is still in testing, and Choice Hotels has not released a guest-facing search product.

What changed

Hotel booking searches relied on filter-and-list forms on brand sites and apps.

What it unlocks

Searching for and booking rooms at these chains by describing a trip in ordinary language, including from inside ChatGPT.

  • 4 tools launched in 2026
  • IHG search tool live 29 July 2026
  • Ask Bonvoy debuted 17 June 2026

Send this to someone who needs it

Shares the story and its sources. Nothing about you.

What does this mean for your job?

This is the story as everyone gets it. Once a week we send you the version written for your role — what changed, why it matters for the work you actually do, and one thing to try. Free while we tune it.