Forrester named Dubai Electricity & Water Authority its 2026 Technology & AI Award winner for EMEA. DEWA won for an enterprise-wide AI-driven transformation. It unified technology, data and AI strategy with enterprise architecture practices. The programme delivered operational, financial, customer and sustainability outcomes. DEWA reduced customer outage impact and advanced environmental efforts via AI services. A centralised control tower tracks committed value realisation. DEWA mandates business objectives and value cases for every AI initiative. It coordinates transformation through dedicated AI offices and a performance platform. Structured learning programmes improved employee AI literacy across the organisation. DEWA plans to scale AI use cases across power, water and grid operations.