Incident2026-09-15

ChatGPT, Claude and Grok went down at nearly the same time last week. Users lost access to ChatGPT, Codex, Grok and several Claude models. GitHub Copilot users saw degraded access to Grok models. Cursor reported problems tied to outages at its upstream model providers. OpenAI blamed a routing error, and xAI cited an outage at its Memphis compute centre. Anthropic reported elevated errors but named no external cause. Forrester says no shared root cause has been confirmed. Forrester argues using several providers may not reduce risk, because they can share clouds, networks and compute partners. It advises inventorying every process that depends on an external model, API, copilot or agent. It also urges fallback plans by workflow criticality, including manual procedures and rules that pause automation.

What changed

AI services were treated largely as productivity tools, not operational infrastructure.

Send this to someone who needs it

Shares the story and its sources. Nothing about you.

What does this mean for your job?

This is the story as everyone gets it. Once a week we send you the version written for your role — what changed, why it matters for the work you actually do, and one thing to try. Free while we tune it.