Survey2026-09-18

Salesforce held its Dreamforce conference in San Francisco. Keynotes featured Marc Benioff with Anthropic, OpenAI and Nvidia CEOs. They debated whether AI model development is moving too fast. Attendees said older AI models already meet their needs. Alec Bronston of Spins said keeping up is already hard. Jaya Rohit Vuyyuru of SummitX said many clients are still learning what agents can do. Tim Sanders of G2 said most agentic outcomes use last year’s models. Kevin Lee of Nice said current models are highly performant for customer needs. Docusign uses frontier models only for complex tasks. Docusign also uses model routing to control costs. G2’s Sanders said SaaS margins may drop from 85% to 45% with token-based pricing. Nagarro waits three months before adopting new models. Databricks released GPT-6 Astra to its developers this week.

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