Market2026-07-29

The Foreside Inn, a 24-room boutique hotel in Kittery, Maine, opens Aug. 1, 2026 with no staffed front desk, relying instead on a "remote concierge" model. Guests receive a one-time randomly generated PIN code valid for the length of their stay for property and room access, supplied by Australia-based mobile key provider Goki, with Mews as the property management system and security cameras throughout. A four-person remote concierge team operating 24/7 via phone and text is supported by the AI platform Akia, and checkout is handled through a texted link. On-site staff are limited to housekeepers, a general manager and a marketing manager; owner Taylor McMaster estimates roughly $200,000 in annual savings versus traditional staffing. In-season rooms start at $199 per night. The same remote team also serves the 18-room Rockport House in Massachusetts.

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