Google published a study on its AMIE conversational AI in primary care. The AI interacted with patients before urgent appointments. Physician supervisors monitored all conversations for safety. No safety stops were triggered during the study. Clinical evaluators rated AMIE’s conversation quality highly. Patients also rated the interactions favourably. Patient attitudes toward AI improved after using AMIE. Primary care providers found AMIE helpful for visit preparation in most reviewed cases. Some providers said it might have changed their behaviour. The study ran from April to November 2025. It was funded by Alphabet. The paper appears in The Lancet.
What changed
Primary care providers prepared for visits without conversational AI summaries.
What it unlocks
Primary care providers can review AI-generated patient conversation summaries before visits.
- 114 patients enrolled
- 98 completed both interactions
- 0 safety stops
- 87–100% favourable evaluator ratings
What you need to act on it
- English-speaking patients
- age 18 or older
- single-complaint urgent primary care appointment
- up to 5 days before visit
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