Noesion Radarnoesion.ai
Survey2026-10-02

Nearly nine in ten consumers say AI has hurt their experience with a company. Over a quarter say AI has not made their experience better. The top complaint is that AI makes it harder to reach a person. Almost a third must repeat information when they do reach a live agent. The findings come from an Alchemer survey of 2,000 U.S. consumers.

  • 88% of consumers say AI hurt their experience
  • 44% say AI made it harder to reach a person
  • 31% must repeat information to live agents
  • 2,000 U.S. consumers surveyed

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