Noesion Radarnoesion.ai
Market2026-09-28

TaskUs sees AI automating more customer service interactions. Its digital CX division brought in 57% of its $309M Q2 2026 revenue. It employs over 63,000 people worldwide. Brands expect TaskUs to embed AI into workflows and analytics. AI may reduce interaction volumes by 7% to 10% annually. TaskUs plans to shift from a pyramid to a diamond service model. Humans will manage AI agents and handle exceptions. TaskUs will upskill workers with AI assistance as copilots. Jarrod Johnson spoke at the Regal Rise conference. The North American outsourced care market is worth $100B.

What changed

Human agents handled most customer service interactions directly.

What it unlocks

AI automates routine customer service while humans manage exceptions and AI agents.

  • $309M Q2 2026 service revenue
  • 57% from digital CX services
  • 63,000+ employees
  • $100B North American outsourced care market

Sources

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