Forrester predicts intelligent finance will reshape financial services by 2027. AI assistants will increasingly mediate customer relationships. Forty percent of banks will launch AI assistants but most won’t orchestrate financial lives. One-third of banks will announce AI transformation programs but only 5% will succeed. AI banking technology mergers and acquisitions will increase by 50%. Competition will shift from products to intelligence. Winners will combine proprietary data, decisioning, orchestration, and trust. Banks risk losing advisory roles to AI intermediaries. Success requires modern architectures and governance frameworks. The figures come from a Forrester report.

• 40% of banks will launch AI assistants
• 31% of US/Canada/UK consumers use conversational AI for finance
• 25% use third-party AI tools for finance
• One-third of banks will announce AI transformation programs