A Deloitte survey of US healthcare finance leaders found that AI deployment is running ahead of the ability to show what it returns. Of the 44% of organizations with broad generative AI use, finance chiefs at only 18% say they consistently track the effect on revenue or costs. The survey covered 64 leaders split evenly between large health systems and health plans, so the base is small.
What changed
Demonstrated-value narratives made up 9% of healthcare technology communications in 2023.
- 44% are AI scalers
- 18% of scalers measure AI financially
- 64 US healthcare finance leaders
- 24-point expectation-readiness gap
- deloitte.com2026-08-12