AWS and Salesforce expanded their partnership to integrate AI agents and CRM data. Amazon Quick now surfaces Salesforce business context natively. AWS frontier agents are coming to Slack. Agentforce gains access to Amazon Bedrock’s frontier models. Agentforce Voice will interoperate with Amazon Connect Customer in real time. Zero-copy data access now covers more AWS services. Voice dictation in Slack uses AWS Trainium for low-latency transcription. Salesforce Clouds are now in AWS Marketplace in 33 countries. Some features will arrive in Fall 2026.
What changed
Salesforce data and AWS agents required separate logins and context switching.
What it unlocks
Running AI agents in Slack, Amazon Quick, and Amazon Connect with live CRM data and no data migration.
- 33 countries for AWS Marketplace availability
- Fall 2026 for AWS Frontier Agents in Slack and Agentforce Voice A2A
What you need to act on it
- Salesforce or AWS subscription
- Agentforce or Amazon Quick access
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