Redwood Software surveyed 300 senior leaders on AI agent use. 77% reported negative consequences from ungoverned agents. Unexpected cloud costs were the most common issue. Operational disruption and compliance problems followed. 58% have a consistently enforced AI governance policy. 80% said existing systems block scaling more than strategy gaps. Less than half are very confident in measuring AI investment returns. Accountability is spread across multiple functions. The survey covered the U.S., Canada and the U.K.

• 77% of firms hit by ungoverned AI agent fallout
• 300 senior leaders surveyed
• 58% have enforced AI governance policy
• 48% very confident in measuring AI ROI