Salesforce launched AIforce to run its agents on Claude, Slack or Salesforce. Agentforce Coworker is a GA autonomous teammate inside Salesforce. Job-ready agents like Piper and Fin are GA for sales and service roles. Marshall automates back-office supply chain tasks without code. Long-horizon agents pursue multi-week goals in pilot. Agent Optimizer builds and refines other agents. Koa is Salesforce’s first CRM reasoning model in pilot. AI Skills let agents reuse governed instructions across surfaces. Multi-agent orchestration coordinates specialized agents behind a Superagent. Prompt Builder now supports branching logic and batch testing. Voice for Employee Agents extends to desktop. Headless Experience Layer renders agent UIs natively across surfaces. Voice and Conversation Testing grades multi-turn agent conversations.
What changed
Einstein Bots required manual migration to Agentforce.
What it unlocks
Running Salesforce agents on Claude, Slack, or Salesforce surfaces with unified permissions.
- 21 announcements at Dreamforce 2026
- 6 new Agentforce Voice languages
- 16+ built-in Agent Health Monitoring metrics
What you need to act on it
- Salesforce subscription
- Agentforce access
Sources