Survey2026-10-28

In-house lawyers predict AI-generated legal correspondence will keep growing. They say AI mostly adds capacity rather than replaces roles. The extra capacity has led to more complaints, contracts and correspondence. Producing polished legal text is now nearly cost-free. Almost every interviewee cited rising volume as an issue. Dentons now offers a managed service for high-volume AI-driven complaints. Lawyers warn AI-generated arguments often exaggerate or misstate facts. Clients expect firms to use the same AI tools they do. Firms must still show human review of AI output. Trust and transparency are seen as key to managing costs. Consumption-based pricing may replace flat licence fees. A cost cliff is warned for firms that have not planned for it.

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