Noesion Radarnoesion.ai
Research2026-10-26

Gartner named five AI trends for infrastructure and IT operations in 2027. Heads of I&O must scale AI proofs to adoption within 12 months. AI agents will automate incident triage, change validation and remediation. Token usage will surge with agentic workflows, risking cost overruns. Hybrid AI infrastructure will span public cloud, private data centers and edge. Operational and cybersecurity risks will converge as AI embeds in infrastructure. I&O will orchestrate enterprise AI platforms across environments. Organizations without strong I&O AI support face higher failure rates. The survey covered 272 heads of I&O between April and May 2026.

What it unlocks

Automating complex IT workflows with minimal human involvement.

  • 58% of heads of I&O prioritize scaling AI proofs
  • 50% of orgs using AI agents by 2030
  • 80% of large enterprises in ≥3 AI environments by 2029
  • 25% of enterprises merging NOC and SOC by 2030

Sources

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