Noesion Radarnoesion.ai
Incident2026-09-30

Pumpkin launched its voice AI agent Poppy in January. Poppy contacts prospects to assess interest and gather details. It then obtains consent for a warm transfer to licensed agents. Poppy replaced outsourced human dialers. It speaks with a consistent tone matching Pumpkin’s brand guidelines. Poppy is constrained to non-licensed conversations. It has driven five times the sales of the prior human channel. Transfer rates to human agents have risen. NPS and CSAT scores for these interactions have improved. Pumpkin measures satisfaction across all channels to refine Poppy.

What changed

Outsourced contractors manually dialed prospective customers.

What it unlocks

Automated warm transfers of interested prospects to licensed human agents.

  • 5x sales vs human dialers
  • 4.3% of US pets insured

Sources

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