Research2026-10-21

Forrester predicts a 2027 gap between leader expectations and employee realities for AI. Workplace AI monitoring will impair initiative for a third of employees. Workers with top AI skills will get premium tools, widening productivity gaps. One in ten enterprises will face malicious compliance from AI backlash. Leaders must align tech, people and process to realize AI benefits. Current AI investments show no measurable impact on US productivity growth. Comprehensive learning and task-specific AI deployment are recommended. Clear messaging on AI purpose is needed to prevent employee suspicion.

  • 66% deploy AI in productivity apps
  • 32% see AI improve top-line productivity
  • 18% of workforce actively disengaged
  • 1 in 10 enterprises face AI backlash

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