On a Q2 2026 earnings call, Allstate CEO Tom Wilson said the insurer is building a proprietary agentic AI platform called Allie, with an architecture of eight integrated components supporting agent-to-agent processing; one component handles all customer interactions, and each component contains multiple agents designed for reuse across the enterprise. No launch timeline was disclosed. Wilson said Allie builds on Allstate's analytics work, which currently spans 250 analytical models generating 100 million quotes and handling hundreds of millions of customer interactions, and on a new orchestration layer the company calls Connected Customer Cloud (C3). On the Q1 2026 call in April, Wilson said AI was already closing policies for one product in three states. Evident Insights ranked Allstate No. 9 in its AI Index — Insurance 2026.
- customerexperiencedive.com2026-08-11